Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Supports the Information Technology team by assisting with project-based activities with a primary concentration on maturing the bank’s IT Service Management (ITSM) platform. Focuses on learning and contributing through research, documentation, and coordination under the guidance of experienced team members.

Essential Job Functions

1. Assists with the documentation, configuration, and enhancement of ITSM processes such as Incident, Request, Change, Asset, and Knowledge Management to improve operational maturity and service quality.
2. Provides hands-on experience in enterprise IT operations within a regulated financial services environment.
3. Performs project-based analysis and data validation activities within the ITSM platform to support reporting accuracy, workflow optimization, and user experience improvements.
4. Assists in creating, maintaining, and organizing service documentation, standard operating procedures, and knowledge articles to support consistent IT service delivery.
5. Observes and assists in monitoring day-to-day operations, including service desk activities, system administration tasks, and technology delivery processes.
6. Collaborates with IT team members to support ongoing initiatives, testing activities, and continuous improvement efforts, performing other related duties as assigned.
7. Participates in program exercises in a support role.

Knowledge, Skills & Abilities

1. Basic understanding of information technology concepts, including IT support, service delivery, and systems administration.
2. Ability to analyze information, document processes, and understand workflow dependencies.
3. Ability to communicate effectively both verbally and in
4. Ability to maintain
5. Skill in using computers including Microsoft Office, including Outlook, Word, Excel, and
6. Ability to work under close supervision and seek clarification when needed.
7. Ability to manage assigned tasks and prioritize effectively, with support from the team.
8. Flexibility and willingness to learn in a dynamic environment.
9. Attention to detail in documentation and assigned tasks.
10. Enthusiasm for continuous learning and participation in special projects as opportunities arise.
11. Interest in creative problem-solving and initiative, under guidance from experienced staff.
12. Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) or ability to learn quickly.

Basic Qualifications

1. High school diploma or equivalent required.
2. Current enrollment in an undergraduate program in Information Technology, Management Information Systems, Computer Science, or a related field preferred.
3. Coursework or academic projects, or internships related to IT, information systems, or process improvement preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Supports the Information Technology team by assisting with project-based activities with a primary concentration on maturing the bank’s IT Service Management (ITSM) platform. Focuses on learning and contributing through research, documentation, and coordination under the guidance of experienced team members. Essential Job Functions. Assists with the documentation, configuration, and enhancement of ITSM processes such as Incident, Request, Change, Asset, and Knowledge Management to improve operational maturity and service quality. Provides hands-on experience in enterprise IT operations within a regulated financial services environment. Performs project-based analysis and data validation activities within the ITSM platform to support reporting accuracy, workflow optimization, and user experience improvements. Assists in creating, maintaining, and organizing service documentation, standard operating procedures, and knowledge articles to support consistent IT service delivery. Observes and assists in monitoring day-to-day operations, including service desk activities, system administration tasks, and technology delivery processes. Collaborates with IT team members to support ongoing initiatives, testing activities, and continuous improvement efforts, performing other related duties as assigned. Participates in program exercises in a support role. Knowledge, Skills & Abilities. Basic understanding of information technology concepts, including IT support, service delivery, and systems administration. Ability to analyze information, document processes, and understand workflow dependencies. Ability to communicate effectively both verbally and in. Ability to maintain. Skill in using computers including Microsoft Office, including Outlook, Word, Excel, and. Ability to work under close supervision and seek clarification when needed. Ability to manage assigned tasks and prioritize effectively, with support from the team. Flexibility and willingness to learn in a dynamic environment. Attention to detail in documentation and assigned tasks. Enthusiasm for continuous learning and participation in special projects as opportunities arise. Interest in creative problem-solving and initiative, under guidance from experienced staff. Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) or ability to learn quickly. Basic Qualifications. High school diploma or equivalent required. Current enrollment in an undergraduate program in Information Technology, Management Information Systems, Computer Science, or a related field preferred. Coursework or academic projects, or internships related to IT, information systems, or process improvement preferred.

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